Shipping policy

Last updated: July 16, 2026. This policy describes how Vlykb processes Insulated Tumblers and Travel Mugs for customers in the United States.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

Orders are handled, fulfilled, and shipped Monday-Friday. Orders placed before 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) enter review that business day; later orders enter review the next business day. Handling Time / Processing Time is 1-3 Business Days. Standard transit is 7-13 Business Days after dispatch, producing a total estimated delivery time of 8-16 Business Days. Business Days exclude weekends and United States federal holidays.

SHIPPING COST

Free Shipping on all orders within the United States. No minimum purchase required. Standard Shipping is displayed as $0.00 USD at checkout, with no separate handling charge.

DELIVERY AREA

Currently, we only ship to addresses within the United States. Service is limited to the contiguous United States; Alaska, Hawaii, and U.S. territories are not currently supported. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO). Customers should verify the recipient name, street, unit, city, state, ZIP code, and telephone number before payment.

SHIPPING METHODS & COURIERS

Tracked delivery may be handled by USPS, UPS, FedEx, or DHL according to parcel dimensions, destination, and service availability. Empty vessels, lids, straws, gaskets, and other supplied components are checked against the order, separated where needed, and cushioned to limit movement.

ORDER TRACKING

The dispatch email identifies the assigned carrier and tracking number. Customers can enter the number on the carrier's official website. The first tracking scan may require one business day to appear.

DELIVERY SUPPORT

For a delayed scan, damaged parcel, missing delivery, or address question, email support@vlykb.shop with the order number and relevant photographs. Vlykb will review the carrier record and provide the available next step.